Customer Support Representative - Plcpcgtd002

Job Summary

Job Title: Customer Support Representative

Location: Remote (Ability to work within specified time zones as needed)

Work Schedule: Flexible based on employers needs typically Monday to Friday.

Company Overview:

Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview

We are looking for an experienced and proactive Customer Support Representative to join our growing team. This role is ideal for someone who thrives in highlevel customer interactions can analyze datadriven insights and is comfortable working across multiple systems to ensure seamless service delivery. Youll handle complex inquiries provide strategic solutions and work closely with internal teams to enhance the customer experience.

We are committed to hiring toptier professionals and we expect our team members to uphold the highest standards of communication problemsolving and efficiency.

Key Responsibilities

• Serve as a trusted point of contact for customers handling inquiries via phone email and chat with precision and professionalism.
• Troubleshoot complex customer issues and provide datadriven solutions to improve retention and satisfaction.
• Maintain detailed structured documentation of customer interactions in CRM tools such as HubSpot Zendesk or similar platforms.
• Collaborate with internal teams including sales operations and product teams resolve escalated issues effectively.
• Analyze customer feedback identify trends in support requests and contribute to process improvements.
• Deliver exceptional customer service by demonstrating product expertise anticipating needs and resolving concerns proactively.
• Ensure strict adherence to performance standards maintaining a structured and resultsoriented approach to problemsolving.

Qualifications

• 3 years of experience in customer service client success or a similar customerfacing role (BPO SaaS or eCommerce experience preferred).
• Fluent in English with excellent verbal and written communication skills; able to communicate effectively with executives stakeholders and clients.
• Strong problemsolving and analytical skills with the ability to interpret customer data and identify key trends.
• Proven expertise in CRM tools (e.g. HubSpot Zendesk) and proficiency in Google Sheets Excel and reporting tools.
• Ability to multitask efficiently manage highpriority requests and work in a fastpaced environment.
• Techsavvy with experience working across multiple platforms and handling digital communication tools.

Nice to Haves

• Experience in eCommerce SaaS or financial services customer support.
• Understanding of business performance metrics P&L statements and client success KPIs.
• Familiarity with automation tools or workflow optimization.
• Ability to adapt to evolving customer needs and provide strategic input on customer service improvements.

Only candidates who achieve an 80 or higher score on assessments will be considered.

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

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