Customer experience Coordinator
تفاصيل الوظيفة
- Generating orders in SAP (all technologies)
- Follow-up on late payments: Monitoring payments and collections
- Payment security:
Requesting credit lines / Internal risk requests / Monitoring financial release of orders
- Handling complaints / credit notes
- Creating customers in SAP / Maintaining Customer hierarchy / Maintaining specifics requirements
in Masterdatas
- Entering price lists in SAP
- Ensuring order requirements are properly planned and meet deadlines (production and transport)
- Follow up of the open order book
- Ensure the relationships with clients / sales team
- Interservice collaboration
- Samples order intake
Requirements
- Cairo resident
- Fluent English / Professionally operational German would be an asset.
- Working from Monday to Friday (Friday can be a shorter day)
- Well organized
- Team spirit
- Open to changes / and capacity to adapt to unforeseen situations
Experience in CX – high priority on client satisfaction
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