Case Management Specialist

CHILD SAFEGUARDING: (select only one)

Level 3: the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

ROLE PURPOSE:

The Case Management (CM) specialist is expected to play a key role in reviewing Save the Children (SC) Egypt Country office CM Standard Operating Procedures CM supervision guidelines in addition to compiling and standardizing SC capacity building package for caseworkers and mentors in consistency with SC Steps to Protect common approaches. The CM specialist is expected to assist the Child Protection Technical Advisor in providing technical supervision for some caseworkers on interim basis and support the pilot of the CM data management system. He/She will have responsibility to conduct consultation meetings with different stakeholders and deliver timely results with quality.

SCOPE OF ROLE:

Reports to (Solid Line): Child Protection Technical Advisor

Staff reporting to this post:

Direct : N/A

Role Dimensions: Work closely with all projects case management teams.

KEY AREAS OF ACCOUNTABILITY :

Assist the Child Protection (CP) Technical Advisor (TA) in providing the needed technical support to the different projects case management (CM) teams to ensure quality CM services are provided to our beneficiaries;

Support the CP TA in providing technical supervision for case management supervisors including senior officers and officers;

Provide extensive on the job-coaching and mentoring to the CM supervisors caseworker and CM teams across all projects in addition to SCI Partners.

Ensure that the CM implemented services are aligned with SC Egypt Co. CM Standard operating procedures;

Work closely with the CP TA to review update and develop the SC Egypt Co. Case Management and Mentorship SOP;

Review and update SC CM capacity building package for caseworkers and mentors and partner organizations and facilitate the needed trainings related with the case management interventions;

Conduct regular review of high risks cases under the different projects;

Support the CP TA in reviewing the case management quality benchmarks for some projects;

Support the pilot of the CM data management system;

In coordination with the MEAL team provide unified guidance to the CM team to reports on child protection trends;

Facilitate internal CM case conference among the different projects;

Participate in relevant coordination platforms;

Review CM reports and capture CP trends;

Inform the CP TA about any challenges difficulties and concerns in the implementation of activities or issues in the social context.

Conduct regular field visits to monitor the quality of activities;

Ensure mainstreaming of SC Child Safeguarding policy in all documents and activities;

Ensure SCI policies and procedures are being adhered to improve programme operational efficiency;

In case of Emergency:

Promote childrens rights contributing to their well-being and protection in times of emergencies guided by humanitarian principles and code of conduct.

During emergencies he/she should act in a way that facilitates SCIs response to emergencies giving priority to all assigned.

Be prepared to support SCI interventions in response to emergencies and show needed flexibility

General:

Demonstrate leadership in relation to Save the Children policies and practice with respect to safeguarding code of conduct health and safety equal opportunities and other relevant policies and procedures.

Comply with Save the Children policies and practice with respect to safeguarding policy code of conduct health and safety equal opportunities and other relevant policies and procedures.

BEHAVIOURS (Values in Practice)

Accountability:

holds self accountable for making decisions managing resources efficiently achieving and role modelling Save the Children values

holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

sets ambitious and challenging goals for themselves and their team takes responsibility for their own personal development and encourages their team to do the same

widely shares their personal vision for Save the Children engages and motivates others

future orientated thinks strategically and on a global scale.

Collaboration:

builds and maintains effective relationships with their team colleagues Members and external partners and supporters

values diversity sees it as a source of competitive strength

approachable good listener easy to talk to.

Creativity:

develops and encourages new and innovative solutions

willing to take disciplined risks.

Integrity:

honest encourages openness and transparency; demonstrates highest levels of integrity

QUALIFICATIONS

• Bachelors degree in development related fields; having masters degree is preferable.
• At least 5 years experience in child protection case management including at least two years in supervisory roles.

EXPERIENCE AND SKILLS

• Highly developed interpersonal communication skills writing problem solving and organizational skills;
• In-depth experience in training development and delivery including Child Protection and Case Management and mentoring.
• Strong knowledge of CP GBV principles SOPs and humanitarian standards.
• Fluency in English and Arabic (spoken and written) is required;
• Experience with refugee/marginalized communities is a must;
• Commitment to SCIs values and policy;
• Familiar with the refugee context in Egypt and associated political/cultural sensitivities

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process which includes rigorous background checks reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.