Ships Agency Manager Egypt

Job Summary

Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.

Ships Agency Manager Egypt

Overview of the role

To lead Port Services operations and port sales development and is responsible for the overall result quality compliance and employee performance in Egypt. This role function as a the local Legal entity manager who will also be responsible for legal entity related requirements and activities.

Who would you be working with

The Ships Agency Manager Egypt reports to the Vice President and works closely together with other Country Managers Key Account Managers and other relevant functions.

Your formal authorization

The Ships Agency Manager Egypt has the authority to act and make decisions within this functional description and the CoA.

What will your responsibilities be

• Controlling and monitoring of all Port Services activities including safety and compliance within assigned territory.

• Ensuring Port Services performance and service quality is according to Standard Operating Procedures (SOP).

• Actively identify new business and sales opportunities in the territory/country and work with Port Services sales to promote local ports towards customers.

• Participate in regular customer visits and business reviews.

• Proactively identify new means of achieving cost savings including vendor discounts on behalf of the principal.

• Selecting appointing and evaluating vendors and suppliers ensuring compliance with WPS procurement governance.

• Report on port and traffic developments within assigned territory.

• Ensure profitable port operations by increasing revenue whilst driving efficiencies to control costs.

• Ensure correct amount of prefunding is received or the correct level of authority has approved any deviation prior to performing the port call in line with the Chart of Authority. Same to be ensured when additional funding required prior vessels sailing.

• Ensure procedures relevant to Disbursement Accounts production are implemented and optimised.

• Responsible for supporting and ultimately driving the collection of spot port call receivables.

• Ensure efficient and competent resources are appointed at port location(s).

• Ensure onboarding and regular training is conducted for all employees.

• Respond timely and effectively to customer complaints and IPs and take the necessary actions for prevention.

• The Ships Agency Manager Egypt would be responsible in making decisions as well as facilitate decisions that is in the best interest of Wilhelmsen Port Services. The role is overall responsible to ensure the legal entity operates in line with local legal and statutory requirements.

How would the role be measured:

This position will be measured against:

• Port Contribution country/territory

• EBIT country/territory

• EBIT margin country/territory

• Service Quality Level (Customer satisfaction/IP response effectiveness/Blue Pennant)

What qualifications are we looking for this role

• Bachelors degree within Maritime or Business management field or alternatively work experiences compensating for formal education.

• Experience in Ships Agency Service operations min. 7 yrs.

• Excellent communication skills and a very good command of the English language (oral and written).

• Strong customer relationship skills.

• Strong financial awareness & control.

• Systematic & accurate nature.

• Team Building skills.

• Computer literate.

• Salesdriven mindset with handson experience in sales or sales management.

• Leads by example and holds self and others accountable.

• Willingness to travel as needed.

• Resilient and selfreliant with the ability to thrive independently.

Work Location: Alexandria Egypt

Do you see yourself in this role Apply now and let us know why!

Final deadline for application submission: 25th April 2025

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Required Experience:

Manager

Key Skills

• Sales Experience
• B2B Sales
• Marketing
• Financial Services
• Customer Services
• Management Experience
• Redmine
• Agency Management
• Home Care
• Outside Sales
• Sales Management
• Recruiting

Apply Now