Technical Quality Manager

Job description

JOB PURPOSE

Lead and build the factory quality function to ensure product, process and system quality across wire-harness manufacturing operations. The role owns the development and effectiveness of the Quality Management System, drives prevention and resolution of quality issues, establishes robust inspection and process-control practices, and provides technical quality leadership across Production, Engineering, Supply Chain and other functions. During the current organizational build-up stage, the role may also oversee or coordinate selected environment, health & safety, calibration and compliance activities until the structure develops further.

KEY RESPONSIBILITIES

• Build, implement, maintain and continuously improve the factory Quality Management System and ensure effective deployment across departments.

• Participate with senior management in setting quality objectives, policies, priorities and improvement plans, and provide clear quality performance reporting.

• Lead product and process quality across incoming inspection, in-process inspection, final inspection, testing and release of finished products.

• Establish and maintain appropriate quality controls for wire-harness operations, including cutting, stripping, crimping, assembly, soldering where applicable, connectorization, continuity/electrical testing, marking and final workmanship acceptance.

• Define inspection standards, acceptance criteria, sampling/inspection frequencies and control points according to customer, product, process and applicable standard requirements.

• Lead root-cause analysis and corrective/preventive action for nonconformities, internal defects, customer complaints, repeated failures and significant process deviations; verify effectiveness of actions.

• Develop and control PFMEA, Control Plans and relevant process-quality documentation; apply SPC, MSA and process capability techniques where relevant.

• Support APQP/PPAP or equivalent customer/product approval requirements where applicable, and ensure quality readiness for new products, changes and launches.

• Lead internal quality audits and process audits; prepare audit plans, follow findings to closure and report significant risks and recurring issues to management.

• Coordinate external certification, surveillance and customer audits; address findings and protect continuity of required certifications.

• Manage customer-quality requirements, complaints, technical quality communication and agreed urgent quality actions; ensure confidentiality of customer and company information.

• Oversee supplier-quality performance and incoming material quality; participate in supplier evaluation, escalation and corrective-action follow-up when quality issues arise.

• Ensure calibration and verification systems for measuring and testing equipment are established, maintained and traceable.

• Ensure identification, traceability, segregation and control of nonconforming product and appropriate storage/handling quality requirements.

• Monitor quality KPIs and trends, analyze performance data, identify systemic risks and lead continuous-improvement initiatives based on evidence.

• Prepare and support Management Review meetings and follow up resulting decisions, actions and improvement commitments.

• Lead, coach and develop the Quality team; define responsibilities, competency requirements, training needs and performance expectations.

• Provide technical quality guidance to Production and other departments while maintaining independent quality judgment and evidence-based decision making.

• During the current organization-building stage, oversee or coordinate applicable environmental, occupational health & safety and related compliance requirements, with clear interfaces and escalation to management.

• Keep applicable quality, environmental and compliance requirements current and support the factory in meeting customer, regulatory and certification obligations.

KEY PERFORMANCE INDICATORS (KPIs)

• Customer complaints / customer PPM and closure effectiveness

• Internal defect and rejection rate

• First-pass yield / right-first-time performance

• Scrap and rework attributable to quality issues

• Corrective-action closure on time and recurrence rate

• Internal/external audit findings and closure performance

• Supplier quality / incoming rejection performance

• Calibration compliance

• Quality-system implementation and documentation compliance

• Quality improvement projects delivered and verified impact

• Training/competency completion for Quality team and relevant operators