Telesales Agent

Telesales Agent | Golden Horse Hospitality

Golden Horse is looking for a motivated and results-driven Telesales Agent to join our team. The role focuses on contacting potential guests and clients, understanding their requirements, promoting our properties and hospitality services, and converting inquiries into confirmed bookings.

Key Responsibilities:

• Contact potential customers and leads through outbound and inbound calls.

• Follow up with leads generated through social media, online platforms, and marketing campaigns.

• Understand customers’ requirements and recommend suitable properties based on their preferences and budget.

• Present property features, facilities, availability, and rates in a clear and professional manner.

• Convert inquiries into confirmed bookings and achieve monthly sales targets.

• Follow up consistently with interested customers to maximize conversion rates.

• Upsell additional services and suitable property options when applicable.

• Maintain accurate records of calls, leads, follow-ups, and booking status.

• Coordinate with the reservations and operations teams to ensure a smooth booking process.

• Build strong relationships with customers and provide an exceptional level of service.

• Handle customer objections professionally and provide appropriate solutions.

• Stay updated on property availability, pricing, promotions, and special offers.

• Provide regular reports on leads, conversions, and sales performance.

Requirements

Job Requirements

• Bachelor’s degree in Business Administration, Marketing, Hospitality, or a related field is preferred.

• 1–2 years of experience in telesales, sales, hospitality, real estate, or customer service.

• Previous experience in hospitality or short-term rentals is a strong advantage.

• Excellent verbal communication and interpersonal skills.

• Strong sales, negotiation, and persuasion skills.

• Ability to handle objections and confidently close sales.

• Customer-oriented with a professional and friendly communication style.

• Strong follow-up skills and ability to manage multiple leads simultaneously.

• Target-driven, self-motivated, and committed to achieving sales goals.

• Good command of English; additional languages are a plus.

• Good computer skills and familiarity with CRM systems is an advantage.

• Ability to work under pressure in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Previous experience with booking platforms or hospitality reservation systems is a plus.