أخصائي إدارة التغيير

THE ROLE

With 95%+ of releases automated and pre-approved, change here isn't a queue to push through, it's the exceptions that actually carry risk. You're the one who catches them, makes sure they're properly documented before they reach the CAB, and tracks whether the whole change process is actually working. One person holds this end to end, because at this scale, the discipline matters more than the headcount.

WHAT YOU LL DO

• Triage incoming RFCs, validating completeness, risk, and rollback documentation for those needing CAB review
• Prepare the weekly CAB agenda and supporting pack
• Track change KPIs, including success rate, lead time, and emergency-change ratio
• Coordinate scheduling with the deployment calendar and concurrent changes
• Run post-implementation reviews for failed changes

Desired Candidate Profile

WHAT WE RE LOOKING FOR

• 2+ years of experience
• Background in change management or operations coordination
• ITIL-aligned knowledge of change management practices
• Comfortable operating within a highly-automated CI/CD estate

YOU LL THRIVE HERE IF YOU

• You'd rather catch a missing rollback plan before CAB than after a change fails
• You treat a change KPI as a signal to investigate, not just a number to report
• You can coordinate scheduling across multiple concurrent changes without losing track of any of them
• You're comfortable being the one exception-handling function in an otherwise highly automated pipeline