Senior Project Manager, Professional Services

Job Summary

Principal Responsibilities:

• Deliver high-quality complex projects while maintaining project financials governance customer satisfaction and delivery excellence.
• Provide consultative leadership on a range of pre-planned engagements.
• Delivery of detailed project plans and strategies including schedules controls resources and validated statements of work (SOW) to achieve proper compliance.
• Maintain communication with stakeholders by leadingproject meetings executive reviews and steering committees while building strong customer relationships and acting as the primary point of contact throughout the engagement.
• Function as a project lead by providing direction and guidance to project workstreams during the project lifecycle while maintaining quality assurance.
• Retain agreement with customers on projectscope budget timeline and delivery expectations.
• Ensure delivery of quarterly forecast reports on services revenue.
• Manage multiple concurrent customer engagements mainly across the EMEA region.
• Proactively manage project risks customer escalations scope changes and stakeholder expectations.

Skills:

• Proven track record with 8-12 years of experience in Project Management.
• Proven experience within a customer-facing Professional Services Consulting Systems Integration or Enterprise Software organization.
• Proven ability to work both independently and within a team environment.
• Excellent customer-facing skills.
• Strong communication (written and verbal) along with interpersonal skills.
• Quick learner and great team player.
• Experience leading technical initiatives and mentoring peers.
• Strong customer relationship management skills with the ability to build trust and credibility with both technical and business stakeholders.
• Good understanding of cybersecurity Identity & Access Management (IAM) or enterprise software implementation projects.
• Experience managing cybersecurity IAM or enterprise software implementation projects. Experience with RSA products is highly desirable.
• Experience managing project financials forecasting and resource planning.

Desirable Requirements:

• Strong desire to learn grow and become a leader within the technology industry.
• Good understanding of cloud-based services SaaS platforms and enterprise IT infrastructure.
• Project Management certification is a plus (PMP Prince2 etc.).
• Flexible to travel up to 10% of the time mainly across the EMEA region for customer-facing activities.
• Due to the nature of the role and customer requirements the successful candidate must be able to travel across major European countries on short notice without requiring employer-sponsored visa applications for routine business travel.

About You:

• You are productive and organized and get things done with an appropriate sense of urgency.
• You enjoy working with others solving problems and multi-tasking.
• You can work productively in multicultural teams across geographies and time zones.
• You can effectively prioritize and deliver work across several concurrent projects.
• You are passionate about delivering value to customers and achieving customer satisfaction.
• You are technically proficient and able to navigate multiple technological domains.
• You remain calm and effective when managing customer escalations and challenging situations.
• You understand the importance of doing things for the greater good and are inclusive and approachable to others.
• You are innovative and can quickly learn and adapt to new situations and technologies.
• You anticipate and manage risk and resolve issues.
• You capture and analyze information and can draw useful conclusions even in the presence of incomplete data.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process please contact the RSA Talent Acquisition Team at . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time including prior to the advertised closing date.

Required Experience:

Senior IC