After-sales Consultant (fitness & Wellness Equipme

Job Summary

Jadeer is hiring for one of its clients a leading UAE-based fitness and wellness equipment industry company expanding into the Egyptian market an After-Sales Consultant to lead a team of technicians responsible for the installation maintenance and repair of gym equipment.

Role Overview

The After-Sales Consultant will supervise a team of technicians handling gym equipment (treadmills and related machines) across both workshop and field operations. The role combines hands-on technical work with team leadership scheduling service calls ensuring quality repairs mentoring technicians and serving as the escalation point for complex issues.

Responsibilities:

• Supervise and coordinate daily activities of technicians across workshop and field assignments

• Schedule and prioritize service calls installations and preventive maintenance visits

• Perform hands-on diagnostics and repairs on gym equipment when needed (treadmills ellipticals strength machines etc.)

• Ensure SLA compliance and monitor first-time-fix rates and response times

• Train mentor and evaluate technician performance; support onboarding of new team members

• Act as escalation point for complex technical issues or client complaints

• Maintain accurate service records parts usage and job reports

• Coordinate with the After-Sales Manager on spare parts inventory tooling needs and recurring issues

• Ensure technicians follow safety protocols and manufacturer service standards

• Liaise with clients (gyms health clubs hotels) to ensure satisfaction post-service

Requirements:

• 1 year of experience as a Consultant/Supervisor in gym/fitness equipment technical service

• Solid hands-on technical background in gym equipment repair and maintenance (electrical mechanical or electromechanical systems)

• Valid driving license (field visits required)

• Ability to manage scheduling and prioritize competing service demands

• Strong communication skills for client-facing situations

Qualifications

• Technical diploma/certification in electromechanical electrical or HVAC-related fields (preferred)

• Experience with specific major gym equipment brands preferred

• Experience with CMMS/service ticketing software preferred

• Bilingual (Arabic/English) preferred especially useful for premium client accounts

What We Offer:

• Competitive salary based on experience

• Health insurance

• Career growth within a leading fitness & wellness equipment company

If youre a hands-on technical consultant ready to be in a top-performing service team wed love to hear from you. Apply now!

Apply Now