وكيل خدمة العملاء

• Handle customer inquiries and provide accurate information regarding products/services.

• Respond to customers through phone, email, or other communication channels.

• Resolve customer complaints and issues in a professional manner.

• Maintain accurate records of customer interactions and follow up when required.

• Achieve assigned customer service and quality targets.

• Escalate complex issues to the relevant department when necessary

Requirements

• University graduates only.

• Fresh graduates are welcome; previous experience is not required for selected accounts.

• English level: B1+.

• Excellent communication and customer-handling skills.

• Good computer skills.

• Males & females are welcome.

• Ability to work in a team and under pressure.

• Flexibility to work according to the assigned account's shift schedule.

Benefits:

• Competitive salaries starting from 10,000 EGP Net + Variable, depending on the assigned account.

• Salaries up to 15,400 EGP Gross for selected accounts.

• Medical & Social Insurance.

• Paid training.

• Training period: 1 month.

• Fixed morning or rotational shifts depending on the assigned account.

• Multiple account opportunities with different career and compensation packages.

Locations:

• Mohandessin

• Maadi