مساعد خدمة العملاء والإدارة

Eveenty is looking for a Customer Service & Admin Assistant to be the first point of contact for our customers while also supporting behind-the-scenes operations — including helping identify potential theatre venues in the cities where we run events. This is a varied role for someone who's equally comfortable on the phone with a customer, managing an inbox, and doing focused research work.

Key Responsibilities

Customer Service

• Answer incoming calls and respond to customer inquiries professionally and promptly

• Reply to customer emails regarding orders, ticketing, refunds, and general inquiries

• Escalate complex issues to the appropriate team member when needed

• Maintain accurate records of customer interactions in our CRM/helpdesk system

Administrative Support

• Manage calendars, schedule meetings, and handle general correspondence

• Assist with data entry, documentation, and internal record-keeping

• Support day-to-day administrative needs across the team

Venue Research

• Research and identify potential theatre venues in cities where Eveenty has upcoming events

• Gather key venue details (capacity, availability, location, contact information, pricing) to support the events team's planning

• Maintain an organized, up-to-date database of researched venues across cities

Requirements

• 2–3 years of experience in customer service, administrative support, or a similar role

• Good command of English — both written and verbal — required for handling calls, emails, and venue outreach

• Strong communication and organizational skills

• Comfortable multitasking across customer support, admin work, and research tasks

• Detail-oriented, with the ability to independently research and compile information

• Comfortable using tools like Gmail/Outlook, Google Workspace, and a CRM/helpdesk platform (Zendesk, Freshdesk, etc.)

• Experience in events, ticketing, or entertainment industries is a plus