technical support engineer

Job Description
Technical Support Engineer
Department: Technical Support
Industry: Electrical Solutions, Automation & Elevator Systems
Reports To: Technical Support Manager

Job Summary
We are seeking a highly motivated and detail-oriented Technical Office Engineer to join our team. The successful candidate will be responsible for preparing technical and commercial offers, reviewing project specifications, selecting suitable products and solutions, and providing technical support for projects related to Automation, Classic Control, Variable Frequency Drives (VFDs), and Elevator Systems utilizing solutions from Schneider Electric

Key Responsibilities
Technical Responsibilities
Review project specifications, drawings, BOQs, and client requirements.
Prepare technical and commercial proposals for automation, control, drives, and elevator-related projects.
Select and size suitable products and solutions based on project requirements.
Prepare technical submittals, compliance sheets, and material datasheets.
Coordinate with the sales team to provide technical support during the quotation and bidding stages.
Provide technical clarifications to clients, consultants, and contractors.
Follow up on approved submittals and project requirements.
Assist in designing control panels and automation solutions when required.
Support project execution teams with technical documentation and product information.
provide technical support for clients in sites ( related to elevator ).
Recieve technical support calls via phone.
prepare daily reports for technical support in sites or via phone .
Coordinate with suppliers and manufacturers regarding technical inquiries and product selection.
Documentation & Coordination
Prepare and maintain project documentation and technical records.
Ensure all technical documents comply with project specifications and company standards.
Coordinate with procurement, sales, and project departments to ensure smooth project execution.
Prepare reports on submitted quotations, technical approvals, and project status.

Qualifications
Bachelor's Degree in Electrical Engineering, Mechatronics Engineering, or a related field.1–3 years of experience in a Technical Office role (fresh graduates with strong technical knowledge may also apply).
Experience in Automation & Motion , Motor Drive , VFDs, MCCs, PLCs, and Elevator Systems is preferred.
Knowledge of Schneider Electric products and solutions is a strong advantage.
Ability to read and interpret electrical drawings and technical specifications.
Proficiency in Microsoft Office applications.
Familiarity with AutoCAD is preferred.

Technical Knowledge
Automation Systems.
PLC and HMI Solutions.
Classic Control Systems.
Motor Control Centers (MCC).
Variable Frequency Drives (VFDs).
Soft Starters.
Elevator Control Systems.
Electrical Panels and Components.
Industrial Electrical Distribution.

Skills & Competencies
Strong technical and analytical skills.
Attention to detail.
Problem-solving abilities.
Excellent communication and coordination skills.
Time management and ability to handle multiple projects.
Commercial awareness and customer-oriented mindset.
Ability to work effectively under pressure and meet deadlines.

KPIs
Accuracy and quality of quotations and technical submittals.
Response time to technical inquiries.
Number of successful technical approvals.
Compliance with project deadlines.
Support provided to sales and project teams.
Reduction of technical errors and revisions.
Benefits
Competitive salary package.
Medical insurance.
Professional training and development.
Career growth opportunities.
Exposure to advanced Automation and Schneider Electric technologies.

- سنة-‎3 سنوات خبرة

- مؤهل عالي

- عمارة وهندسة

المتطلبات

• مستوي الخبرة

  حديث التخرج

• سنين الخبرة

  سنة-‎3 سنوات خبرة

• الجنس المطلوب

  ذكر

• اللغة الانجليزية

  جيد

• السن المطلوب

  27 - 30 سنة

• الحاسب الآلي

  جيد جدا

• المؤهل المطلوب

  مؤهل عالي ( كلية الهندسة - هندسة الإلكترونيات والإتصالات الكهربية )

• مايكروسوفت أوفيس

  جيد جدا