مدير المهام

Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Checks cleanliness of lobby and public areas, lights, as well as front office staff in proper and orderly appearance and behaviour. Greets the VIP guests of the hotel. As directed by the Front Office Manager, performs special services for VIP guests.

Checks registration cards of arriving guests and ensures all information is filled on each card either by Guest Relation Officers or the guests. Assists in VIP arrivals and departures in the absence of guest relation officers.

Assists in sending guest messages or faxes.

Gives instructions to the Night Reception during high occupancy periods regarding walk-in guests and releases rooms blocked because of no-shows.

Assists in handling room lock problems.

Prepares and checks for VIP arrivals and escorts guests to rooms.

Coordinates with all concerned departments to maintain proper Front Office functions.

Operates the front office computer system to assist front office attendants.

Checks group department fit and ensures the switchboard makes appropriate wake-up calls.

Handles guest complaints and other related problems and reports them in the Assistant Manager’s log book.

Assists reception, business centre, cashier, concierge, and bell captain during busy periods.

Predicts that all activities and purchased equipment and belongings may impact the environment. Joins activities organized to protect biological diversity and shares individual responsibilities to increase environmental knowledge and carry out necessary training. Provides minimum consumption of currently used materials and equipment (paper, printouts, etc.).

Implements necessary warnings and departmental training to save energy inside the facility. Carries out decisions taken for saving energy. Predicts environmental effects and energy efficiency of purchased equipment.

Implements responsibilities to eliminate and collect waste properly, reduce environmental pollution, and minimize harmful effects on the environment.

Carries out all responsibilities related to the quality management and food safety management systems implemented at the facility.

Performs all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: Bachelor’s degree
• Experience: At least 5 years of experience in the industry following theoretical education
• Foreign language: Sufficient level of English and Arabic to communicate effectively with guests and employees
• Courses and training: Advanced theoretical and practical knowledge
• Computer literacy: MS Office applications, front office operating programmes (Fidelio, Opera, etc.)
• Skills: Expected to have comprehensive technical knowledge and work experience related to methods, advanced techniques, special equipment, and work processes in the related field. Knows, applies, and ensures application of all services and product ranges in the related field. Has command of guest profiles.

Additional information

Your team and working environment:
In one to two sentences, introduce the team, property, or office environment in a way that reflects the culture.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.