Manager (H/F) German Speaker | Marrakech (Morocco)

Company culture :

Concentrix is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a collaborative dimension, promoting trust, empowerment and close managerial support. It is also built on a structured organizational culture, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovation component fosters adaptability and continuous improvement of practices and services.

Job :

Your mission:

As a manager, you will play a key role through the following tasks:

• Ensure the achievement of qualitative and quantitative objectives
• Manage a team of customer advisors: coaching, regular individual check-ins and team meetings, implementing support plans for low performers, administrative management (leave, absences, lateness...) ...
• Ensure the availability of resources and production means necessary to handle the workload
• Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions
• Assist customer advisors in handling calls if needed
• Alert on problems that could impact production
• Ensure compliance with the client's processes and quality standards, and with qualitative and quantitative objectives
• Manage a team of customer advisors: coaching, regular individual check-ins and team meetings, implementing support plans for low performers, administrative management (leave, absences, lateness...) ...
• Ensure the availability of resources and production means necessary to handle the workload
• Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions
• Assist customer advisors in handling calls if needed
• Alert on problems that could impact production
• Ensure compliance with the client's processes and quality standards
  

Required profile :

The profile of our Game-Changers

We are looking for a talent who:

• Perfectly masters German with an intermediate level of English
• Has at least 6 months of experience as a manager in a call center
• Has analytical skills to understand and drive the achievement of objectives
• Is proactive and focused on customer satisfaction and solutions
• Can identify the difficulties of customer advisors and implement the appropriate support plan
• Is organized and rigorous
• Has strong interpersonal skills
• Is a good listener
• Is comfortable with office tools (Word, Excel, PowerPoint)
• Is proactive in offering suggestions

What we offer you:

At Concentrix, we make the development and well-being of our talents a priority. Here are the benefits we offer to recognize your contribution:

• Opportunities for career advancement, in an ethical and fair manner
• Professional development opportunities
• Attractive compensation including a periodic performance bonus
• Exceptional social benefits:
• Health insurance
• Supplementary retirement plan after one year of service with the company and enrollment
• Canteen service at reduced prices
• Gym with dedicated coach on-site. Access is free (this benefit is valid at sites with a gym)
• Possibility of enrollment in the company nursery (valid at sites that have one) or nursery subsidy