Customer Advisor (M/F) - ISP Telesales Expert - Agadir - French | Agadir (Morocco)

Company culture :

Concentrix is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a collaborative dimension, promoting trust, empowerment and close managerial support. It is also built on a structured organizational culture, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovation component fosters adaptability and continuous improvement of practices and services.

Job :

Your mission as a Telesales Customer Advisor:

As a Telesales Customer Advisor, you will play a key role by:

• Promoting our clients' products and services
• Identifying customer needs and offering suitable solutions.
• Negotiating and retaining customers
• Turning every interaction into a sales opportunity and building lasting relationships.
• Contributing to collective performance
• Sharing your ideas and actively participating in the continuous improvement of our processes.

Required profile :

Profile sought:

We are looking for Game-Changers who:

• Perfectly master French, both spoken and written
• Have excellent communication skills
• Are organized, independent, and positive
• Are proficient with digital tools
• Love taking on challenges and are customer-satisfaction oriented

Recruitment process:

1 Online tests (1 hour)
After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language, technical, and personality skills.
2 Phone exchange
An initial conversation with a member of the recruitment team to discover Concentrix and confirm suitability for the role.
3 In-person interview
A meeting to deepen your profile and align your ambitions with our company culture.

What we offer you:

At Concentrix, valuing talent is a priority.
Attractive compensation
• Language bonus for multilingual profiles
• Performance bonuses
• Regularity bonus starting from the 12th month
• Special Eid al-Adha bonus

Social benefits:

• Advantageous health insurance
• Supplementary pension after one year
• Flexible hours with the possibility of remote work after integration
• Free access to the gym
• Transport provided
• Continuous training programs

Dynamic work environment:

• Internal events and activities throughout the year
• Activities aimed at strengthening team spirit and company culture