Customer Advisor (M/F) - Back Office - Fes - French | Fès (Morocco)

Company culture :

Concentrix is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a collaborative dimension, promoting trust, empowerment and close managerial support. It is also built on a structured organizational culture, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovation component fosters adaptability and continuous improvement of practices and services.

Job :

Your mission:

As a Customer Advisor, you will play a key role in the quality of the customer experience by:

• Responding to customer requests via phone, email, or chat.
• Identifying and resolving problems or complaints to ensure their satisfaction.
• Offering personalized solutions to strengthen customer loyalty.
• Contributing to the continuous improvement of services by sharing customer feedback and needs.

Required profile :

Profile sought:

We are looking for Game-Changers who:

• Are perfectly fluent in French, both spoken and written.
• Have excellent communication skills, are organized, independent, and positive.
• Are proficient with digital tools and curious about new technologies.
• Enjoy tackling challenges and are focused on customer satisfaction.

Recruitment Process:

1 Online tests (1 hour)
After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language and technical skills, and your personality.
2 Phone conversation
A first conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.
3 In-person interview
A meeting to delve deeper into your profile and align your ambitions with our company culture.

What we offer:

At Concentrix, valuing talent is a priority.
Attractive salary
• Language bonus for multilingual profiles
• Performance bonuses
• Regularity bonus starting from the 12th month
• Special Eid al-Adha bonus

Social benefits:

• Advantageous health insurance
• Supplementary pension after one year
• Flexible hours with the possibility of remote work after integration
• Free access to the gym
• Transport provided
• Continuous training programs

Dynamic work environment:

• Internal activities and events throughout the year
• Activities aimed at strengthening team spirit and company culture