Customer Service Advisor - health insurance | permanent contract - Rabat | Rabat (Morocco)

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

Want a job where every interaction truly makes a difference for the member?

ADM Value is hiring customer service advisors to manage health insurance member files, working with several partner organizations. This is a versatile role, combining customer relations, debt collection, and customer loyalty.

Your daily tasks:

• Answer member calls, emails, and chats.
• Manage debt collection files.
• Handle complaints and provide suitable solutions.
• Assist members considering cancellation by offering relevant alternatives (retention).
• Ensure administrative follow-up of files with partner organizations.

Required profile :

No experience is required - what matters is your people skills and your attention to detail.

• Excellent spoken and written communication, with the ability to adapt your language to each person you speak with.
• Active listening skills to understand the needs and expectations of policyholders.
• Empathy and patience, especially in difficult situations.
• Analytical thinking and the ability to quickly solve problems.
• Organization and accuracy to manage multiple cases at once.
• Adaptability and good stress resistance.