Collection Officer | Casablanca (Morocco)

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

We are recruiting for our client in Casablanca, a Collection Officer on a temporary contract.

Main missions:

• Ensure the follow-up and collection of customer debts in compliance with company procedures.
• Contact customers by phone, email, or mail to follow up on late payments.
• Negotiate and set up payment plans when necessary.
• Follow up on contentious cases in coordination with the relevant stakeholders.
• Identify and analyze non-payment risks.
• Update customer information and ensure rigorous follow-up of collection actions.
• Prepare regular reports on the status of receivables and collection performance.
• Contribute to the improvement of collection processes and the reduction of the non-payment rate.

Required profile :

• Bac+2/3 in Management, Accounting, Finance, or equivalent.
• Successful experience in a debt collection, customer credit, or receivables management position.
• Good knowledge of collection and negotiation techniques.
• Proficiency in office tools, especially Excel.
• Excellent communication and persuasion skills.
• Sense of organization, rigor, and autonomy.
• Ability to manage priorities and work under pressure.
• Analytical skills and results-oriented.