Unit Management Manager (H/F) OPS MANAGER at Technopolis | Rabat (Morocco)

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Job :

Reporting to the Operational Director, you will manage a management unit grouping 7 to 8 operational teams to meet the objectives set by the parent company and ASM.

Your main missions will be:

• Organize, lead, plan and control the operational activity of your unit,
• Support your managers and ensure the achievement of the technical, productivity and service quality objectives defined for your unit,
• Promote the spirit of initiative, innovation and continuous improvement within the teams,
• Lead projects and be a driving force for proposals.

Required profile :

With higher education (Bac + 4/5) specializing in Management, you have 4 years of experience in a similar position (team leader, activity manager...):

• Master the fundamentals of management and supervision of large teams,
• Have experience in a similar role (Project manager, Operational activity manager, team leader...) in a customer relations center for at least 4 years.
• Have the ability to have a vision of all the challenges of the department and to get your teams on board,
• Have the ability to act in a complex environment and coordinate strategic actions,
• Be autonomous and pragmatic,
• Have an eye for detail, analysis, synthesis and anticipation,
• Have a strong sense of responsibility and teamwork,
• Have excellent listening and communication skills,
• Master the French language perfectly.

We would like to thank all applicants, but we will only contact those selected for the pre-selection process.