Apl2 Customer Service Leader

Department:

Logistics

Job Summary

• Lead the APL2 / Customer Logistics team and manage daily customer requirements and priorities.
• Monitor customer EDI/releases orders backlogs and delivery schedules.
• Ensure customer demand is correctly reflected in the production planning and shipment priorities.
• Coordinate with Production to establish and follow the production plan according to customer demand available capacity and material availability.
• Work closely with APL1 / Supplier Logistics to identify material shortages that could affect customer deliveries.
• Maintain clear visibility of customer coverage safety stock backlog and shortage risks by customer/project.
• Proactively escalate potential customer stoppages and establish recovery/action plans.
• Coordinate premium/urgent transportation when required while minimizing logistics costs.
• Ensure reliable communication with customers regarding delivery status shortages and recovery plans.
• Lead daily logistics/customer-service follow-up and cross-functional escalation meetings when necessary.
• Monitor and improve KPIs such as OTD/customer delivery performance backlog premium freight customer complaints and inventory.
• Support new projects ramp-ups production transfers and changes in customer demand.
• Drive continuous improvement and standardization within APL2 processes.



Qualifications :

• Bachelors or Masters degree in Logistics Supply Chain Industrial Engineering or equivalent.
• Solid experience in automotive customer logistics / customer service / production planning.
• Previous team leadership experience strongly preferred.
• Strong knowledge of SAP MRP EDI and production planning.
• Good understanding of automotive supply-chain requirements and customer escalation management.
• Strong analytical and problem-solving skills with the ability to work effectively under pressure.
• Excellent communication and cross-functional coordination skills.
• Fluent English required; French is highly desirable. Spanish is an advantage.

Key Competencies

Customer orientation Leadership Production planning EDI & SAP Shortage management Escalation management Problem solving Cross-functional coordination KPI management Continuous improvement




Additional Information :

KOSTAL Morocco collects and processes your personal data as part of the recruitment process exclusively for the purpose of managing applications. This processing has been submitted for authorization to the CNDP under number A-RH-391/2024.

The personal data collected may be shared only with the HR department in compliance with confidentiality and applicable legal requirements.

In accordance with Law 09-08 on the protection of individuals with regard to the processing of personal data you have the right to access rectify and oppose the use of your personal data. You may exercise these rights by contacting the HR department at the following address:




Remote Work :

No




Employment Type :

Full-time

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