قائد خدمة العملاء APL2

Lead the APL2 / Customer Logistics team and manage daily customer requirements and priorities. Monitor customer EDI/releases, orders, backlogs and delivery schedules. Ensure customer demand is correctly reflected in the production planning and shipment priorities. Coordinate with Production to establish and follow the production plan according to customer demand, available capacity and material availability. Work closely with APL1 / Supplier Logistics to identify material shortages that could affect customer deliveries. Maintain clear visibility of customer coverage, safety stock, backlog and shortage risks by customer/project. Proactively escalate potential customer stoppages and establish recovery/action plans. Coordinate premium/urgent transportation when required while minimizing logistics costs. Ensure reliable communication with customers regarding delivery status, shortages and recovery plans. Lead daily logistics/customer-service follow-up and cross-functional escalation meetings when necessary. Monitor and improve KPIs such as OTD/customer delivery performance, backlog, premium freight, customer complaints and inventory. Support new projects, ramp-ups, production transfers and changes in customer demand. Drive continuous improvement and standardization within APL2 processes.

Desired Candidate Profile

Bachelor s or Master s degree in Logistics, Supply Chain, Industrial Engineering or equivalent. Solid experience in automotive customer logistics / customer service / production planning. Previous team leadership experience strongly preferred. Strong knowledge of SAP, MRP, EDI and production planning. Good understanding of automotive supply-chain requirements and customer escalation management. Strong analytical and problem-solving skills with the ability to work effectively under pressure. Excellent communication and cross-functional coordination skills. Fluent English required; French is highly desirable. Spanish is an advantage. Key Competencies Customer orientation | Leadership | Production planning | EDI & SAP | Shortage management | Escalation management | Problem solving | Cross-functional coordination | KPI management | Continuous improvement