Car rental agency manager | RABAT (Morocco)
تفاصيل الوظيفة
Reporting to Management, you will be responsible for the overall management of the agency in operational, commercial, administrative, and managerial aspects.
Your main tasks:
- Manage the daily activity of the agency and ensure its smooth operation;
- Ensure the availability, cleanliness, and compliance of vehicles offered for rent;
- Supervise reservations, rental agreements, payments, and customer files;
- Ensure a quality customer experience and effectively handle complaints;
- Develop the agency's turnover and profitability;
- Monitor commercial objectives, performance indicators, and fleet occupancy rates;
- Lead, support, and organize the activity of the agency's teams;
- Oversee the follow-up of incidents, claims, and customer complaints;
- Ensure compliance with internal procedures and quality standards.
Required profile :
Associate's degree to Bachelor's degree (Bac+2 to Bac+4) in management, commerce, administration, or equivalent field;
Proven experience in car rental, agency management, customer relations;
Experience in an airport or tourist environment is a real asset;
Proficiency in sales, negotiation, and business development techniques;
Availability and flexibility in working hours, especially during peak periods.
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