إدارة التغيير AMOA | الرباط (المغرب)
تفاصيل الوظيفة
Job description
Company culture :
Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
Job :
As part of this role, your main tasks will be:
- Analysis of user requests (via dedicated functional mailbox or any other channel included in the VCO process)
- Creation of associated JIRA tickets and management until resolution
- Direct resolution or redirection to the designated department based on analysis results (depending on the case:
1/ reminder of processes and best practices or 2/ direct correction or 3/ in-depth analysis with IT or functional teams by initiating all necessary meetings for fundamental resolution)
- If the subject requires changes to a feature (Distribution Logistics process), work with multi-disciplinary teams to evolve the tool or the concerned Logistics process
- Writing test scenarios and execution for the delivery of changes
- Keeping indicators and processes up to date (if applicable)
- Meetings with business owners or IT teams (ICT)
Required profile :
Profile: Master's degree (Bac+5) in Computer Science, Supply Chain, Project Management, or equivalent.
Experience: 1 to 3 years
Proven experience in application support, AMOA, team management, or operational steering.
Skills:
- Knowledge in Supply Chain / Main principles of automotive distribution
- Support and customer relations
- UAT skills
- Analytical skills
- Teaching ability
- Animation skills, proactivity, teamwork
- Synthesis skills
- Responsiveness
- English proficiency (independent user)
- IT environment
- Advanced Excel including VBA, JIRA, Office environment
هذا الإعلان منشور على تنقيب المغرب ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
