مسؤول الخدمات العامة (ذكر/أنثى) | الرباط (المغرب)

Job description

Job :

Reporting to the Deputy General Manager, the General Services Officer manages the General Services process and ensures the availability, security, and good condition of infrastructure and equipment.

Asset management: Keep up-to-date inventories of infrastructure, installations, and equipment, as well as their technical and historical records.
Maintenance and planning: Establish and monitor the preventive maintenance schedule, regulatory checks, and recurring services, while consolidating budget needs.
Management of requests and emergencies: Centralize requests and incidents, organize their processing, ensure follow-up until closure, and coordinate actions in case of emergencies.
Coordination of sites and service providers: Plan and supervise interventions, works, and services on different sites, ensuring compliance with deadlines, safety, and quality.
Purchases and contracts: Collaborate with the Purchasing department for technical needs, contract monitoring, consultations, renewals, and evaluations of service providers.
Control of services and invoices: Verify the conformity of services performed, check invoices, and ensure any discrepancies are corrected before validation.
Equipment inspection: Conduct periodic inspections on sites using checklists, identify anomalies, and track their resolution.
Management and continuous improvement: Monitor indicators, analyze risks and non-conformities, manage corrective actions, and propose improvements to the Deputy General Manager.

Required profile :

Technical skills
Proficiency in inventory management, maintaining technical files, and planning maintenance operations.
Good knowledge of building infrastructure and equipment, enabling the identification of needs and mobilization of appropriate technical skills.
Ability to coordinate and monitor service providers, supervise interventions, and verify services performed, as well as associated invoices and supporting documents.
Aptitude for coordinating activities across multiple sites, prioritizing requests, and managing operational budgets.
Good command of Excel and monitoring tools, as well as methods for calculating and analyzing indicators, risk management, and handling non-conformities.

Behavioral skills
Rigor, organization, and foresight.
Responsiveness and ability to manage incidents and emergency situations.
Service-oriented with a strong field presence.
Clear and effective communication.
Ability to coordinate different stakeholders without direct hierarchical link.
Reliability, autonomy, and commitment to agreements.

Education and experience
Education: Bachelor's degree (Bac+3) in maintenance, technical management, logistics, general services, or equivalent.
Experience: 2 to 3 years of experience in general services, infrastructure maintenance, or service provider monitoring.
Experience in coordinating multiple sites is an asset.
Good command of French, both written and spoken, and proficiency in office software.
Availability for regular travel between different sites.