قائد جودة واختبارات سيلزفورس | الدار البيضاء (المغرب)

Job description

Company culture :

Capgemini is characterized by a predominantly collaborative culture, placing people, trust and teamwork at the core of its practices. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This culture is reinforced by a strong organizational dimension, ensuring process rigor, reliability and operational efficiency. It is complemented by a competitive component focused on performance and customer satisfaction, while a more moderate innovation dimension supports the continuous evolution of services and expertise.

Job :

The Quality & Test Lead - Salesforce & AI Solutions is responsible for the quality of Salesforce solutions integrating artificial intelligence technologies, particularly conversational agents and omni-channel journeys. In this role, they define and deploy the testing strategy (functional, technical, and automated), while ensuring their integration into a CI/CD approach to support DevOps practices.

They lead the validation activities for automated workflows, API integrations, and user interactions (chat, CRM, omni-channel), ensuring the consistency, performance, and reliability of the journeys. They also play a key role in the industrialization of tests through the implementation of suitable automation frameworks.

In parallel, they monitor and analyze quality performance indicators (coverage rate, anomalies, production rejections, automation) to identify areas for continuous improvement. They collaborate closely with the Product, Development, and DevOps teams, and act as a quality referent to guarantee an optimal user experience aligned with business requirements.

Required profile :

Holding a Master's degree (Bac+5) or higher in computer science or a related field, the candidate has proven experience (3 to 5 years) in quality assurance and test management, ideally gained on Salesforce environments and solutions integrating AI.
They have excellent command of software development cycles and testing methodologies (Agile, DevOps), as well as solid experience in defining test strategies and automation (UI / API). Knowledge of tools such as Selenium, Postman, JMeter, and Jira, as well as the integration of tests into CI/CD pipelines, is essential.
Experience with CRM, omni-channel projects, or those involving conversational agents (chatbots, AI) is a strong asset.
With leadership skills, they are capable of managing QA teams, uniting stakeholders, and driving continuous improvement initiatives. Their analytical mindset, rigor, and ability to solve complex problems are key to succeeding in this role.
Fluency in French is essential, and a good level of English is highly desirable in an international context.