Monitoring of individual and collective objectives
Daily reporting to the Team Leader
Participation in the skill development of employees
Employee evaluation
Required profile :
Hard Skills (Professional, Technical & Methodological)
1/Professional: Team Management/Planning and Organization/Quality Management/Proficiency in Customer Relationship Management Tools
2/Technical: Proficiency in various Call Center KPIs/Reporting/Communication /Proficiency in Advanced Call Center Tools
3/Methodological: Priority Management/Quality Management/Data Analysis/Problem Solving (analyze Root Cause to propose continuous improvement solutions to the Manager)
Soft Skills (Behavioral, Managerial and Linguistic)
1/Behavioral: Communication/Adaptability/Teamwork/Autonomy/Sense of Responsibility/Stress Management
2/Managerial: Leadership/Team Motivation/Coaching
3/Linguistic: Open-mindedness/Communication/Listening and Comprehension Skills
هذا الإعلان منشور على بيت.كوم المغرب ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
