Bilingual customer service representative (French & English) | Casablanca (Morocco)

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Company culture :

TELUS Digital stands out for its innovation-driven culture, where creativity, agility, and the continuous search for new solutions play a central role. This innovative mindset is reinforced by a strong spirit of collaboration, fostering teamwork, active listening, and talent development. The company also values performance, encouraging employees to achieve ambitious goals and continuously improve, while relying on structured processes that ensure efficiency and quality. This balance between innovation, collaboration, and operational excellence creates a dynamic, people-centered, and future-focused work environment.

Job :

• Manage and respond to customer inquiries via phone, email, and chat in both French and English.
• Provide accurate information about products and services.
• Resolve customer issues promptly and efficiently.
• Maintain customer records and update information as needed.
• Collaborate with other departments to ensure customer satisfaction.