مشرف مركز علاقات العملاء (ذكر/أنثى) | الدار البيضاء (المغرب)
تفاصيل الوظيفة
Job description
Job :
- Daily management and leadership of the team
- Monitoring of performance indicators (KPIs)
- Individual coaching and on-site support
- Quality control of interactions
- Implementation of corrective actions
- Management of schedules and absences
- Handling of customer escalations
- Monitoring of individual and collective objectives
- Daily reporting to the Team Leader
- Participation in the skill development of employees
- Employee evaluation
Required profile :
Hard Skills (Professional, Technical & Methodological)
1/Professional: Team Management/Planning and Organization/Quality Management/Proficiency in Customer Relationship Management Tools
2/Technical: Proficiency in various Call Center KPIs/Reporting/Communication /Proficiency in Advanced Call Center Tools
3/Methodological: Priority Management/Quality Management/Data Analysis/Problem Solving (analyze Root Cause to propose continuous improvement solutions to the Manager)
Soft Skills (Behavioral, Managerial and Linguistic)
1/Behavioral: Communication/Adaptability/Teamwork/Autonomy/Sense of Responsibility/Stress Management
2/Managerial: Leadership/Team Motivation/Coaching
3/Linguistic: Open-mindedness/Communication/Listening and Comprehension Skills
هذا الإعلان منشور على تنقيب المغرب ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
