وكيل المكتب الخلفي (BAF) (رجل/امرأة) | الرباط (المغرب)

Job description

Company culture :

Hôpital UIR – International University Hospital of Rabat operates within a predominantly collaborative culture, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong innovation dimension, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role.

Job : The UIR Hospital is recruiting versatile BAF Back Office agents to ensure the administrative processing of patient files after their reception at the counter. Within the BAF, you will contribute to the reliability of billing, the dispatch of files, and the follow-up of coverage (PEC).

Responsibilities:

• Verify the completeness and compliance of patient files: identity, procedures, supporting documents, guarantees, and coverage.
• Prepare, check, and process billing according to the hospital's procedures and the information recorded in the hospital information system.
• Identify inconsistencies or missing documents and obtain corrections from the relevant teams.
• Prepare and send invoices and files to paying organizations, respecting documentary requirements and deadlines.
• Ensure the follow-up of coverage, pending files, and additional requests.
• Analyze rejections and returns from paying organizations, carry out necessary adjustments, and monitor their resolution.
• Keep the status of files updated in the HIS, ensure their traceability, and contribute to monitoring dashboards.
• Collaborate with Front Office, care services, accounting, and collections to secure the billing chain.

Required profile :

• Hold a Bac+2/3 (equivalent to Associate's or Bachelor's degree) in management, accounting, administration, or a related field.
• You have 5 to 8 years of experience in hospital billing, patient file management, or follow-up with paying organizations.
• You are comfortable with computer tools and tasks requiring precision and control.
• Proficiency in a hospital information system, particularly ENOVA, as well as knowledge of coverage (PEC) and billing processes are assets.
• Rigor.
• Sense of organization.
• Ability to analyze and resolve issues.
• Respect for the confidentiality of patient data.