مشرف مغسلة وبياضات | الرباط (المغرب)

Job description

Company culture :

Hôpital UIR – International University Hospital of Rabat operates within a predominantly collaborative culture, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong innovation dimension, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role.

Job :

We are looking for a dynamic and competent Linen Supervisor to join our Accommodation Department at UIR Hospital.

They will oversee the entire linen process for the establishment (flat linen, professional uniforms, patient linen, catering linen, etc.), from the collection of soiled linen to the distribution of clean linen, ensuring compliance with hospital hygiene standards, service quality, and managing the linen team.

Responsibilities:

- Organize and supervise the complete linen process (collection, sorting, treatment or external service provider management, quality control, storage, distribution)
- Manage, train, schedule, and evaluate the linen team (linen agents, warehouse staff, service providers)
- Ensure compliance with hygiene and traceability standards (RABC - Risk Analysis Biocontamination Control approach)
- Oversee the contract with the external laundry service provider (quality, deadlines, non-conformities, invoicing)
- Manage linen stocks (allocations per department, inventories, replenishment orders)
- Monitor quality indicators and dashboards (non-conformity rate, linen rotation times)
- Participate in quality accreditation processes (ACI/Qmentum) for the linen aspect
- Manage the needs and requests of the nursing department
- Ensure the team's compliance with safety rules and internal procedures
- Collaborate with the technical department for any breakdowns
- Provide feedback on activities and report any malfunctions to their supervisor

Required profile :

• Associate's degree (Bac +2) in management, logistics, hospitality, or hospital hygiene (or equivalent)
• Minimum 2 years of experience in a similar role
• Knowledge of linen processes and RABC standards
• Team management and motivation skills
• Inventory and supply management
• Management of external service providers (laundry)
• Proficiency in management tools (Excel, inventory management software)
• Development and monitoring of quality indicators
• Rigor and organizational skills
• Leadership and ability to unite a team
• Sense of responsibility
• Responsiveness and prioritization skills
• Communication and diplomacy with care services
• Discretion and respect for confidentiality
• Team spirit and cross-functional collaboration
• Ability to manage unexpected situations
• Exemplary conduct and adherence to procedures
• Focus on quality and continuous improvement