Customer Advisor (m/f) - technical - Fez - French | Fès (Morocco)

Company culture :

Concentrix is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a collaborative dimension, promoting trust, empowerment and close managerial support. It is also built on a structured organizational culture, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovation component fosters adaptability and continuous improvement of practices and services.

Job :

Job Description

Join a team that turns every call into an opportunity!
Who are we?
Concentrix is an international company present in over 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.
Your mission as a Technical Customer Advisor
As a Technical Customer Advisor, you will play a key role by:
Responding to customer requests accurately: Handling inbound calls to answer questions and resolve technical issues, while ensuring rigorous follow-up.
Resolving technical problems effectively: Analyzing customer needs, identifying suitable solutions, and guiding users in resolving their problems.
Demonstrating advanced technical aptitude: Using your skills to understand and resolve complex situations, while adopting the tools and technologies provided.

Required profile :

The profile of our Game-Changers:

We are looking for talents who:
Are perfectly fluent in French and English, both written and spoken.
Have excellent communication skills: Are clear, pedagogical, and patient, with the ability to explain technical solutions in an accessible way.
Demonstrate strong technical aptitude: Have a good understanding of digital tools, technical systems, and a curiosity to quickly learn new technologies.
Adopt a structured and proactive approach: Are organized, autonomous, and capable of effectively managing priorities, even under pressure.
Our recruitment process
1- Online tests (1h): Once your application is received, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to highlight your linguistic and technical skills, as well as your personality. A key step to better understand your potential and help you stand out!
2- Phone exchange: An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm your profile fit.
3- In-person interview: An in-depth discussion to validate your skills and align your ambitions with our culture.
Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!

What we offer you:

1000 DH welcome bonus payable after 3 months
At Concentrix, we prioritize valuing our talent. Here are the unique benefits we offer to recognize your contribution:
Attractive remuneration with additional bonuses:
Language bonus dedicated to our multilingual Game-Changers.
Regularity bonus starting from 12 months and motivating performance bonuses.
Special Aid El Adha bonus.

Exceptional social benefits:

Generous health insurance and supplementary retirement after one year.
Flexible hours with the possibility of remote work after an integration period.
Free access to our gym.
Transport provided, allowing you to get to your workplace safely and without logistical constraints.
Continuous training to develop your skills and acquire new knowledge adapted to the position.
A dynamic work environment:
Themed events and gifts throughout the year to strengthen team spirit.