Customer Advisor (m/f) - Canadian Market - Agadir - French | Agadir (Morocco)

Company culture :

Concentrix is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a collaborative dimension, promoting trust, empowerment and close managerial support. It is also built on a structured organizational culture, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovation component fosters adaptability and continuous improvement of practices and services.

Job :

Job Description

Join a team that turns every call into an opportunity!

Who are we?

Concentrix is an international company present in over 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your mission as a Customer Advisor:

As a Customer Advisor, you will play an essential role by:

Responding accurately to Canadian market customer requests during the hours of 1 PM to 1 AM (local time).
Handling incoming calls to answer questions and resolve customer issues, while ensuring rigorous follow-up.
Demonstrating advanced technical skills: using tools and technologies to understand and resolve complex situations.

Required profile :

The profile of our Game-Changers:

We are looking for talents who:

Perfectly master French, both written and spoken
Are available to work between 1 PM and 1 AM (local time)
Have excellent communication skills: clarity, patience, with the ability to explain technical solutions simply
Have good technical aptitude: understanding of digital tools and technical systems, with a curiosity to learn quickly
Are organized, independent, proactive, and able to effectively manage priorities even under pressure
Recruitment Process

Online tests (1h): After receiving your application, you will receive an email to participate in a series of interactive tests evaluating your language, technical, and personality skills.

Phone interview: Exploratory conversation with a member of our recruitment team to discover Concentrix and confirm your profile fit.

In-person interview: In-depth discussion to validate your skills and align your ambitions with our culture.

What we offer you:

1500 MAD welcome bonus payable after 3 months

At Concentrix, we value our talents and offer unique benefits:

Attractive compensation with additional bonuses:

Special Eid Al Adha bonus.
Monthly performance bonus
Regularity bonus starting from the 12th month and motivating performance bonuses.

Exceptional social benefits:

Advantageous health insurance and complementary retirement plan after one year.
Flexible hours with the possibility of remote work after the integration period.
Free access to our gym.
Transportation provided for a safe commute to the workplace.
Continuous training to develop your skills and acquire new knowledge relevant to the position.
A dynamic work environment with events and gifts throughout the year.