Foundever is recruiting mobile technical support customer advisors (call reception) | Casablanca (Morocco)

Company culture :

Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.

Job :

The Foundever Group is recruiting for its site based in Casanearshore customer advisors for call reception to help customers facing technical problems and ensure their satisfaction.

Your main tasks:

- Answer customer calls and understand their needs;
- Find suitable solutions to their problems;
- Follow procedures and use the tools provided;
- Make a commercial up-sell by offering services or products tailored to customer needs;
- Report any issues encountered and suggest improvements;
- Contribute to the smooth running of the team;
- Achieve the set objectives in terms of quality, customer satisfaction, and commercial results.

Required profile :

Profile Sought

• Educated to Baccalaureate level or higher;
• Good command of the French language (spoken and written);
• Good listening and service skills;
• Good computer skills;
• Diligent, involved, punctual.

Social benefits and others

• Permanent contract (CDI) from the first day of training;
• 100% paid training;
• Attractive social benefits (Health Insurance, Social Club… );
• Transportation provided for both arrival and departure.

Like all positions in our company, this role is open to people with reduced mobility.