وكلاء ثنائيو اللغة إسبانية / فرنسية | الرباط (المغرب)

Job description

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job : MCC is recruiting bilingual Spanish/French Customer Service Agents to handle customer requests and follow up on complaints. You will be the main point of contact for customers and ensure they receive professional and responsive support.
- Receive and process customer requests in Spanish and French
- Analyze situations encountered and propose suitable solutions
- Ensure clear, professional, and personalized communication
- Ensure customer satisfaction and loyalty
- Respect quality procedures and defined performance objectives

Required profile : Fluency in Spanish and French, both spoken and written
Excellent communication and listening skills
Analytical mind, rigor, and organizational skills
Good ability to work in a team and manage priorities
Some experience in customer service or call center is desirable