أخصائي تمكين الشركاء

Purpose

Build and run the Partner Enablement Team, own the partner onboarding programme end to end, and be the single voice of partners towards Product Management.

Key Responsibilities

• Qualify partners: assess readiness, conduct discovery calls, and identify high-potential opportunities for Arrow sales.
• Deliver demos: run standard product demonstrations and support advanced demos with sales teams.
• Configure & onboard: guide partners through setup, data imports, users, pipelines, quotes, and catalog configuration.
• Train users: deliver sales and admin training sessions, webinars, and Q&A workshops.
• Drive adoption: conduct regular follow-ups, monitor engagement, and re-activate inactive partners.
• Capture feedback: log product requests, bugs, and enhancement ideas; contribute to FAQs and knowledge content.
• Collaborate internally: work closely with Sales and the Integration Support Specialist on CRM-related projects.

Success Measures

• 80%+ of partners configured within 30 days.
• 60%+ active partner adoption by Day 30.
• Minimum 2 trained sales users per partner.
• All product requests tracked and answered within 5 business days.
• Training satisfaction score of 4/5 or higher.

What s In It for You

• A full-time permanent role within a globally recognized IT leader.
• The chance to work on strategic, high-impact programs.
• A dynamic international environment, collaborating with teams across EMEA and North America.
• Opportunities for career growth and professional development in cloud and project management.
• A culture that values innovation, collaboration, and continuous improvement.
• Full Permanent contract,
• Social advantages: CNSS, CIMR, Health insurance.

Desired Candidate Profile

• 3-6 years' experience in Customer Success, Onboarding, Pre-Sales, Training, or Channel Enablement within SaaS or IT.
• Strong presentation and training skills.
• Experience with CRM platforms such as Salesforce, Dynamics, or HubSpot.
• Comfortable with data imports and basic system configuration.
• Fluent English and French; internal Arrow candidates with channel or ArrowSphere experience strongly encouraged.