Sales Service Representative I

Job Summary

Job Summary

Receive and process customer orders inquiries and/or complaints covering items or products ordered. Maintain an ongoing relationship with select customers and sales staff. Use knowledge of products product availability sales territories and individual customers to provide a key communications link to the customer. Typically requires analysis judgment and sensitivity to customer needs as well as demonstration of high-level product and process knowledge.

Job Summary

Are you ready to take your skills to the next level to become a future talent and receive a valuable development opportunity for a recent graduate.

IFF is a global leader in flavors fragrances food ingredients and health & biosciences we deliver sustainable innovations that elevate everyday products.

Taste: Crafting unique technology-enabled flavor designs that define the identity of food and beverage brands shape trends in flavor building and fuel market success.

We are seeking a talented CSR to play a key role in supporting our commercial activities and ensuring an outstanding customer experience. You will work closely with customers Account Managers Supply Chain and cross-functional teams to deliver efficient accurate and timely support. This is exciting opportunity is based in Had Souhalem Morocco!

Where Youll Make a Difference

• Excellent organizational and project coordination skills
• Strong ability to manage multiple priorities and work effectively under pressure
• A proactive customer-centric mindset with exceptional attention to detail
• Experience working with cross-functional and multicultural teams
• Strongrelationship-buildingand stakeholder management skills
• Customer-facing experience preferably in a B2B environment
• Positive attitude with a solution-oriented approach
• Ability to resolve issues constructively and collaboratively
• High energy level and a can-do mindset
• Knowledge of West African markets
• Experience supporting commercial teams serving international customers
• Exposure to the ingredients flavors fragrances FMCG or related industries is an advantage

What Makes You the Right Fit

• 35 years of experience in commercial support customer service sales support logistics or supply chain in an international environment
• Bachelors degree from a reputable university
• Proficiency in Microsoft Office Suite (Excel PowerPoint Word)
• Experience with SAP and/or Salesforce (SFDC) preferred
• Strong systems aptitude and ability to learn new tools quickly
• Fluent in Arabic and English
• French proficiency (minimum B-level writing and reading)

How Would You Stand Out

• Excellent written and verbal communication skills
• High level of accuracy and organizational agility
• Ability to work independently and take ownership
• Team-oriented mindset
• Integrity accountability and professionalism
• Personal & Interpersonal Skills
• Strong adaptability in a fast-paced environment

Why Choose Us

• Professional onboarding process
• Flexibility agility in approach to project execution
• Ability to work with multiple disciplines in a dynamic global environment
• Training opportunities
• Learning and development programs from day one

We are a global leader in taste scent and nutrition offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity national origin race age sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion gender identity & expression sexual orientation or disability.

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Required Experience:

Unclear Seniority

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