استشاريو زبناء ناطقون بالإيطالية لصالح شركة رائدة

Position Description:

The Foundever Group is looking for Customer Consultants for its Casablanca office .

The primary mission will consist of managing incoming calls on behalf of a major IT operator, recognized for the quality of its services and the attention it dedicates to its customers.

To strengthen our support team, we are looking for motivated, dedicated, and passionate Customer Consultants .

Your missions:

As a Technical Customer Consultant , you will be the first point of contact for our customers experiencing technical issues.

Your main responsibilities will be:

• Respond to customer inquiries by telephone.
• Remotely diagnose and resolve technical issues related to products, services, software, etc.
• Guide customers in the optimal use of our products.
• Transfer more complex incidents to the second level technical service.
• Participate in the continuous improvement of internal procedures and the knowledge base.
• Ensure accurate tracking of customer practices through CRM.

Salary and Benefits:

• Attractive salary (fixed + bonus).
• Permanent CDI contract starting from the first day of training.
• 100% paid training.
• Attractive social benefits (health insurance, social club, etc.).
• Guaranteed transport service.
• The offer is also open to candidates with specific needs and/or reduced mobility .

Working hours:

From 8:00 to 18:00

Desired Candidate Profile

Profile sought:

• Experience in a similar position or in technical support is a plus.
• Excellent oral and written communication skills in Italian (level C1 or higher) .
• Excellent listening, communication, pedagogy and problem-solving skills.
• Good knowledge of IT tools and technical environments.
• Familiarity with customer management software (CRM, ticketing systems).

Knowledge of English is an advantage.