موظف إداري / موظف استقبال

Education:

Minimum baccalaureate degree required; a bac + 2 level qualification (reception, communication, tourism, management or executive assistantship) would be appreciated.

Experiences:

Confirmed professional experience (minimum 2 years preferred) in a reception, user relations or secretarial role, ideally within a cultural, educational or public establishment.

Desired skills:

Perfect command of French (minimum C1 level) and Arabic, both spoken and written, is essential; Basic
knowledge of English; knowledge of Spanish or Amazigh is an asset;
Good command of office tools (Word, Excel), email and the Internet environment;
Use of a digital telephone system and its functionalities;
Basic knowledge of cash handling and cash management (cash, electronic payment terminal); knowledge of the operating rules of a revenue collection office is an asset;
Knowledge of the French Institute's offerings (language courses, certifications, media library, cultural programming, Campus France) or the ability to quickly learn them;
Good general knowledge.

Job Requirements: This position

involves constant contact with a large and diverse public in an environment where demands are numerous and simultaneous. Flexible hours are required according to the needs of the department, including evening and Saturday shifts, particularly during cultural events and exam periods. Cashier support is provided upon request, in accordance with the establishment's revenue management rules.

The administrative agent/receptionist will be responsible for:

• Providing the best possible physical reception for the public: information, guidance towards competent services and contacts, management of visitor flows;
• Managing the telephone switchboard and voicemail (receiving, filtering and transferring calls, taking messages) as well as processing requests received at the reception's email address;
• Providing information to the public on cultural programming (shows, concerts, conferences, exhibitions, screenings) and on the methods of access to events;
• Providing information and guidance to learners and candidates on the offer of language courses, placement tests, exams and certifications (DELF, DALF, TCF);
• Participation in the administrative tasks of the language course service, particularly during the registration period: entering registrations into the management software, data entry, issuing certificates and documents;
• Cashier support, as required by the service and during periods of high demand (course and exam registrations, media library memberships, event ticketing), acting as agent for the revenue manager: collection of fees (cash, bank card, check), issuing receipts, keeping the cash journal, closing and checking the cash at the end of the service and returning the funds to the manager, in strict compliance with the procedures of the management;
• Information on the operation of the media library (registration procedures, services, search tools) and, in support, the registration of members on the dedicated software;
• The first level of information on studies in France and guidance towards the Campus France area;
•