موظف استقبال في السبا

Reporting to the Spa & Wellness Manager, the Spa Receptionist's mission is to guarantee the quality of the welcome and advice to the client regarding all the products and services provided within the Fairmont Spa La Marina.

Responsibilities include, but are not limited to:

• Plan and coordinate client bookings and continuously monitor the availability of treatments and therapists providing care.
• Take charge of opening and closing the SPA in accordance with the checklists.
• Welcoming clients and directing them within the Spa according to established protocols;
• Identify and anticipate the client's needs and demands;
• Supervise the billing process;
• Marketing cosmetic/care ranges (technical description, benefits, advice, etc.);
• Train new recruits on protocols, products, treatment menus, internal regulations, etc. Company description

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We support your development and learning every day, ensuring that your work brings meaning to your life. During your experience with us, you can explore the limitless possibilities of the Accor Group.
By joining Accor, you write each chapter of your story, and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor: https://careers.accor.com/.
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Desired Candidate Profile

• Fluent in Arabic, French and English...
• Good general knowledge, with an interest in the world of wellness and luxury.
• Mastery of sales techniques and computer tools.
• Excellent sense of hospitality, communication and customer service.
• Neat presentation, positive attitude and respect for spa standards.
• Professionalism, organizational skills, attention to detail and ability to manage pressure.
• Team spirit, cost-effectiveness, anticipation of customer needs and a willingness to learn and evolve.