موظف استقبال

Missions :

Greets and assists clients arriving late or departing early. Ensures the continuity of reception service with the same efficiency and courtesy as during the day. Monitors and contributes to the safety of property and people.

Main responsibilities:

• Welcomes the customer and contributes to their loyalty through a warm relationship.
• establishes excellent relationships throughout his stay, to contribute to his loyalty
• Handles operations related to customer arrival and departure
• Performs customer registration in accordance with internal procedures
• Inform the client about the conditions of the stay, the formalities and the services offered by the hotel.
• Managing cash receipts, invoicing, and the cash float entrusted to him during his shift
• Controls and ensures the closing of the day's operations.
• Ensures the safety of property and people by respecting the procedures in force within the establishment.
• He is thoroughly familiar with the hotel's technical installations, as well as the hotel's security and alarm system.
• Follow the night shift instructions, and call the security services or the duty officer as soon as deemed necessary.
• prepares a report each night of activities and incidents that occurred and passes instructions to the team that succeeds him.
• Conduct regular visits to the hotel (floors, garage, technical services)
• He has a thorough knowledge of the technical installations and safety devices.
• He is perfectly familiar with the operation of the different hotel departments.

Desired Candidate Profile

• Excellent presentation
• Interpersonal skills
• Good command of the Opera system
• Listening and anticipation skills
• Diplomacy and my self-doubt
• Good level of French and English