إدارة التغيير AMOA CRONOS

Within this role, your main responsibilities will be as follows:

- Analysis of user requests (via dedicated functional box or any other channel included in the VCO process)

- Creation of associated JIRA and its management until resolution

- Direct solution or redirection to the designated entity depending on the results of the analysis (as appropriate: 1/review of processes and best practices or 2/direct correction or 3/reinforced analysis with IT or functional teams by triggering all necessary meetings for a fundamental solution)

If the subject requires changes to a functionality (Logistics & Distribution process), work with multi-skilled teams to develop the tool or the logistics process in question.

- Writing and executing test scenarios for the delivery of enhancements

- Up-to-date maintenance of indicators and processes (if applicable)

- Rituals with business owners or IT (ICT) teams. Company description

Joining ALTEN MAROC means benefiting from:

• Diverse career paths with career opportunities, internal, sectoral, geographical and professional mobility.
• Certification and diploma-granting training courses.
• Regular events to combine well-being and performance. Qualifications

Desired Candidate Profile

Profile: Master's degree (or equivalent)

Experience: 3-5 years

Proven experience in application support, project management assistance, team management or operational management.

Skills:

Knowledge of Supply Chain / Key principles of automotive distribution

- Customer support and relations

- Skills in UAT

- Capacity SD analysis

- Pedagogy

- Ability to lead activities, proactive approach, teamwork

- Synthesis mind

- R activity

- Practice of English (independent)

- IT Environment

- Advanced Excel skills including VBA, JIRA, Office environment