منسق الموارد والعمليات

As part of managing the operational activities of a service center, the Resource & Operations Coordinator ensures the administrative and operational coordination of resources, monitors staffing needs, and facilitates the smooth flow of information between local teams, teams in France, managers, and support functions. The role requires strong organizational, monitoring, and cross-functional coordination skills to guarantee resource availability, data reliability, and the efficient processing of various operational processes.

Resource & Staffing Management

• Collect and monitor resource needs reported by the French teams and operational teams.
• Follow up on staffing requests associated with client needs.
• Coordinate the search and proposal of profiles based on skills, availability and constraints.
• Prepare and maintain consultant competency files.
• Monitor the availability, allocations and movements of resources.
• Coordinate with recruitment teams when new profiles are needed.
• Maintain a consolidated view of needs, available resources and allocations.
• Contribute to the monitoring and control of resource-related costs.

Operational Administration

• Ensure the monitoring and reporting of non-working hours, in coordination with the Finance teams for the reliability of billing elements.
• Provide administrative and operational support for freelancers: contracts, activity, CRA, leave, billing elements and coordination with the Finance teams.
• Follow up on administrative matters related to employees and missions.
• Coordinate cross-functional requests and other administrative procedures related to travel or missions in coordination with administrative teams.
• Ensure the monitoring of information necessary for employee mobility.

Coordination & Reporting

• Organize regular meetings with the French teams and the various stakeholders.
• Prepare the necessary information for meetings and ensure follow-up on actions.
• Maintain operational tracking charts and indicators.
• Produce regular reports on resources, needs, staffing, availability and administrative matters.
• Identify the gaps or blockages and ensure their follow-up until a solution is found.
• Ensure smooth communication between local teams, France, recruitment, managers and support functions.

Desired Candidate Profile

Bac+5 qualification in management, human resources, administration or equivalent field.

Experience: 5 years of experience in a service environment, IT/IT services company, consulting, human resources, staffing, or operational coordination. Experience in resource management or staffing is a plus. Experience in an international environment or with teams based in France is appreciated.

Skills

• Very good organizational and follow-up skills.
• My proficiency in Excel and reporting tools.
• Ability to manage several subjects simultaneously.
• Ability to coordinate with different stakeholders.
• Good level of written and oral communication in French. Professional English appreciated.
• Rigorous monitoring of data and opportunities.
• Ability to revive, prioritize and move topics forward.

Personal qualities

• Organized and methodical.
• Autonomous.
• R active(e).
• Diplomatic and comfortable with different levels of interlocutors.
• Orient (e) service.
• Person involved in monitoring actions.
• comfortable in a dynamic environment with shifting priorities