Front Office Agent "saudi Only"

Job Summary

Summary of Responsibilities:
Reporting to Front Office Manager responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional friendly and engaging service
• Greet check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow department policies procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications :

• Proficiency in English (verbal and written) second language an asset
• Prior experience working with Opera or a related system
• Previous customer related experience preferred
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times

Additional Information :

Physical Aspects of Position:

Physical aspects of the position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 25 lbs
• Frequent kneeling pushing pulling lifting

Occasional ascending or descending ladders stairs and ramps

Remote Work :

No

Employment Type :

Full-time

Key Skills

• Abinitio
• Arabic Speaking
• Babysitting
• Advocacy
• Administration Support
• Humming Bird

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