Night Manager Saudi National

Job Summary

Position Overview:

• Effectively manage the daily reconciliation of the Hotels trading
• Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
• Represent the General Manager in their absence holding responsibility for the smooth and efficient running of the Hotels overnight operation.
• Ensure maximum guest satisfaction as well as the safety and security of the property.

Main responsibilities:

• Complete thorough audits of all daily revenue and postings making the necessary adjustments to ensure accuracy of reporting.
• Collate paperwork for departures including credit card and company charges to be forwarded to Accounts department.
• Process all management accounts as required.
• Ensure that reservations details for in houseguests are recorded correctly ie. room rates dates of stay authority to charge.
• Complete relevant computer tasks in relation to Night Audit functions including posting room charges and daily room revenue.
• Complete back up procedures to save all data.
• Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotels overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure that suitable crew levels are maintained at all times for the front office team. Authorise all departmental rosters and changes as required.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies rates and general hotel information.
• Ensure strict procedures are followed for all cash/credit cheque transactions accounting and banking procedures issue of keys and guest confidentiality.
• Be proficient in the use of all front and back office equipment. Ensure preventative maintenance programs are in place.
• Implement training programs for all employees conduct induction and skills training.
• Carry out reception duties as required.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotels overnight operation.
• To have a full working knowledge of all areas of the hotel and train night team accordingly
• To be aware of all fire and emergency procedures and to be aware of the workings of the fire panels and all other security and technical equipment.
• To visit the F & B outlets gym and garage upon arrival.
• To patrol all areas of the hotel on a regular basis and to make a report of any fire or H & S hazards or maintenance problems.
• To lock linen rooms after 10pm and open them for Brooks (linen company).
• To collect the breakfast cards and give to kitchen.
• To carry out other hotel security procedures.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames.
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
• Abide by Accor policy on EEO and Harassment in the workplace.
• Ensure wherever possible that employees are provided with a work place free of discrimination harassment and victimisation.
• Follow property procedures with respect to grooming performance and conduct standards workplace health and safety emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
• Ensure Hotel Customer and Staff information or transactions are kept confidential during or after employment with the company.
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
• As part of Accors ongoing commitment to quality customer service you may be monitored and recorded.

During the course of duty you will have access to certain information which demands the utmost confidentiality. Discretion must be exercised at all times.

Qualifications :

• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages.
• Good working knowledge of MS Excel Word & PowerPoint

Additional Information :

• Strong leadership interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multitask work well in stressful & highpressure situations
• A team player & builder
• A motivator & selfstarter
• Wellpresented and professionally groomed at all times

This position is strictly for Saudis Only.

We are an inclusive company and our ambition is to attract recruit and promote talent.

Remote Work :

No

Employment Type :

Fulltime

Key Skills

• Restaurant Experience
• Kitchen Experience
• Inventory Control
• Hospitality Experience
• Dayforce
• Lean Six Sigma
• Management Experience
• Facilities Management
• Warehouse Experience
• Supervising Experience
• Restaurant Management
• Commercial Cleaning

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