Operations Team Lead, Inbound

Job Summary

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

Youll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities
Measure and monitor workflows track onsite performance and provide important shift information to frontline management to ensure operational excellence across shifts
Support and train employees to deliver great service and supervise them in their daily tasks
Support the Shift/Area Manager with projects to improve processes cultivate a safe working environment and increase workforce engagement
Work with other departments to find solutions to address common issues or support needs in areas of key performance
Use data analysis to identify ways to optimise safety quality and productivity

A day in the life
Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

Youll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role which will give you experience in using the tools and systems that make our operations successful.

- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience with written and verbal communication and presentation
- Experience running metrics reports analyzing data to identify problems and using data analysis to generate and explain metrics
- Experience with Microsoft Office suite particularly Excel Outlook and Word

- 1 years of Amazon Amnesty Floor Monitoring experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience in technical support work engineering or an operations environment
- Upper intermediate proficiency in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

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