Field Service Engineer

Job Summary

In our line of work life isnt a given - its the ultimate goal. When life takes an unexpected turn our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all 4000 of us - no matter our roles or where in the world were located. Creating impactful innovations like ours doesnt happen overnight - it requires uncompromising persistency passion and a desire to make a difference. Here you can learn grow and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together were working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges.

The Field Service Engineer for Radiometer is responsible for ensuring Customer Excellence through troubleshooting installation preventative maintenance and service repair needs on Radiometer analyzers. The FSE is an external representative of Radiometer and must convey a keen sense of expertise in Radiometer products services and capabilities and serve as a key educator to our customer business accounts.

This position is part of the Customer Support function located in Riyadh Saudi Arabia. At Radiometer our vision is to improve global healthcare with reliable fast and easy patient diagnoses.

You will be a part of the Service Team and report to the Service Team Leader C/E. If you thrive in a fast-paced role and want to work to build a world-class Service organizationread on.

In this role you will have the opportunity to:

• Advanced troubleshooting installation preventative maintenance and servicing of analyzers for the assigned installed base. Maintain tools and test equipment to ensure they are properly calibrated.
• Complete assigned Regulatory Field Action Notes and Technical updates within the specified due dates and meet all applicable regulatory requirements.
• Install our analyzers and conduct customer user training as required.
• Order and manage spare parts cycle time by accurately recording spare parts used on service jobs.
• Comply with company regulations guidelines policies and compliance requirements.
• Upgrading Operating system and keeping devices cybersecurity compliant
• Basic IT troubleshooting for devices with Windows 7/10/11
• Adding/editing IP addresses on the devices and confirming connection to Middleware or LISHISEMR

The essential requirements of the job include:

• University graduation in biomedical engineering mechanical/electromechanical engineering electronic engineering or equivalent qualification.

• 3-5 years of relevant experience as a field service engineer in healthcare industry in Medical & POC devices/Diagnostic equipment expert in troubleshooting Networking/connectivity setup and IT system upgrades basic command prompts command connectivity testing of devices with middleware or LISHISEMR.
• Excellent analytical interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.

It would be a plus if you also possess previous experience in:

• Working with SQL database Java Mirth.
• Working with Microsoft Office Tools & CRM.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

For more information visit .

Required Experience:

IC

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