مدير حساب تطبيقات التوصيل

Key Duties and Responsibilities

Relationship and Partnership Management: Continuous communication with account managers at delivery companies to build strong relationships, negotiate commission rates and promotional offers, follow up on contract renewals, and identify mutual growth opportunities.

Menu Management: Uploading and updating products, meals, prices, and images on all delivery platforms, ensuring they match the brand identity and actual inventory, adding new products, and adjusting options based on consumer behavior.

Sales Optimization: Analyzing sales data and daily/monthly performance reports for each app, leveraging algorithms to increase store ranking within the applications (Visibility), and designing advertising campaigns and promotional offers within the platforms to increase order volume.

Operational Monitoring and Quality: Monitoring operational performance indicators such as order preparation time, order cancellation rates, and customer ratings, and coordinating with store branches to resolve any operational issues affecting the store's rating or delivery speed.

Financial Reconciliation and Reporting: Following up on financial reconciliations and dues with delivery companies, reviewing deducted commission amounts, and ensuring the accuracy of invoices and collected sales before transferring them to accounts.

Required Qualifications and Experience

Education: Bachelor's degree in Business Administration, Marketing, E-commerce, or any relevant field.

Experience: 2 to 4 years of experience in managing delivery app accounts or working in the F&B/Retail sector and E-commerce.