Lead Client Success Manager

About the Role

As a Lead Client Success Manager – Premium Services at OpenText in Saudi Arabia, you will be instrumental in driving growth for the renewal organization. This full-time role focuses on identifying, developing, and positioning Premium Services opportunities within OpenText's existing client base. You will collaborate closely with various stakeholders to understand client needs, craft value-driven propositions, and support the renewal of existing Premium contracts.

Role Purpose and Scope

This position combines business development, client success, and renewal execution. The primary objective is to help existing clients derive greater value from OpenText by strategically positioning the appropriate Premium portfolio capabilities throughout the client lifecycle. You will build trusted relationships with account teams and clients, facilitate opportunity discovery and qualification, and contribute to pipeline creation, service expansion, and the protection of renewal revenue across strategic accounts.

Key Responsibilities

• Identify and develop new Premium Services opportunities within existing OpenText clients, with an emphasis on renewal-led growth.
• Partner with Sales and Renewals teams to detect expansion signals, client pain points, and service attach opportunities.
• Create qualified pipeline by positioning the Premium portfolio as a value driver for adoption, operational resilience, and client success.
• Support account planning and renewal strategy by identifying how Premium Services can enhance client outcomes and protect recurring revenue.
• Translate client challenges into clear service propositions that align with business priorities and OpenText value.

Premium Services Positioning and Renewal Support

• Position OpenText Premium Services to existing clients in a consultative and outcome-focused manner.
• Assist with the renewal of existing Premium contracts by supporting value articulation, stakeholder alignment, and commercial readiness.
• Help account teams identify risks, adoption gaps, and service needs that could impact renewal outcomes.
• Collaborate with Premium Services, Support, Sales, and Renewals teams to shape appropriate offers and client-facing messaging.
• Contribute to business cases and client discussions that demonstrate the measurable value of Premium Services.

Cross-Functional Collaboration

• Act as a bridge between Sales, Client Management, Renewals, and Premium Services to ensure opportunities are identified early and progressed effectively.
• Enable account teams with messaging, qualification support, and client insight related to Premium Services.
• Maintain visibility of Premium pipeline, renewal priorities, and client engagement status.
• Support a consistent and repeatable approach to Premium Services opportunity creation across the renewal organization.

Qualifications and Experience

• A minimum of 5-10 years of relevant professional experience is required for this role.