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About the Role
Hilton is seeking a Guest Services Supervisor to join its team in Saudi Arabia. This full-time role involves overseeing day-to-day guest services operations and ensuring a seamless experience for all guests. The supervisor will be responsible for leading a team and maintaining high standards of hospitality.
Key Responsibilities
- Supervise the guest services team in performing all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems.
- Lead day-to-day team operations, which includes creating team schedules, assigning tasks, and conducting pre-shift meetings.
- Provide training, guidance, and immediate feedback to team members.
- Oversee guest issue resolution by responding to inquiries and concerns directly, and supporting team members with complex or escalated issues.
- Manage special projects and lead department initiatives or ad-hoc assignments as required.
Qualifications and Experience
- Candidates should possess 5-10 years of relevant experience in guest services or a similar hospitality role.
- Demonstrated ability to supervise and lead a team effectively.
- Strong understanding of guest services operations and related systems.
Work Environment
This is a full-time position based in Saudi Arabia. The role involves working within a hotel environment, focusing on guest satisfaction and team leadership.
About Hilton
Hilton is a global leader in hospitality, recognized for its commitment to delivering guest experiences and fostering a supportive workplace for its Team Members. The company aims to provide a positive stay for every guest and supports its employees' career development.
هذا الإعلان منشور على تنقيب السعودية ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
