Guest Experience Agent Front Office (Saudi National)

About FAENA

FAENA is expanding into the Kingdom of Saudi Arabia with FAENA The Red Sea. The company focuses on art, culture, and community, drawing from soulful traditions and imaginative design to create spaces that emphasize authentic hospitality and transformative experiences. This expansion represents a new chapter for FAENA, aiming to shape a world of beauty and connection.

The Role of Guest Experience Agent

As a Guest Experience Agent for the Front Office at FAENA The Red Sea, you will be a primary point of contact for guests, responsible for creating a positive first and lasting impression. This role involves delivering intuitive service, genuine warmth, and attention to detail to ensure a seamless and personalized guest experience from arrival to departure. The position is full-time and requires 0-1 years of experience, based in Saudi Arabia.

Key Responsibilities

• Deliver front office service in line with Forbes standards and luxury hospitality expectations.
• Manage guest arrivals and departures efficiently to ensure a smooth experience.
• Maintain awareness of daily resort operations, including VIP arrivals, events, and occupancy.
• Build guest relationships through recognition, personalization, and preference tracking.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Act as a liaison between Front Office, Concierge, Butler, Housekeeping, and Engineering teams.
• Support concierge services, including reservations, guest information, and special requests.
• Handle guest accounts, payments, and cashiering responsibilities accurately.
• Maintain and update guest profiles using Opera and other relevant systems.
• Assist with luggage handling and airport transfers coordination as required.
• Promote resort facilities, services, and experiences, identifying upselling opportunities.
• Follow daily shift checklists and ensure accurate handovers between shifts.
• Support operational coverage across Front Office and Butler services when needed.
• Ensure compliance with health, safety, and security procedures at all times.

Qualifications and Requirements

• Saudi National.
• 0-1 years of experience in a relevant field.
• Ability to provide intuitive service and maintain attention to detail.
• Strong communication and interpersonal skills.
• Proficiency in managing guest interactions and resolving requests.

Work Environment

This full-time position is based in Saudi Arabia, specifically at FAENA The Red Sea. The role involves working within a team-oriented environment, collaborating with various departments to ensure a cohesive guest experience.

Application Process

Candidates who meet the qualifications and are interested in contributing to the FAENA vision are encouraged to apply.